incoming: invoice #4821→ rule matched · automated ✓incoming: customer complaint→ no rule · humanincoming: opening hours update→ rule matched · automated ✓incoming: contract question→ no rule · human
Simplify repetitive work. Use AI where it offers a clear benefit, with explicit boundaries and human oversight.
Manual handovers, duplicate data entry and vague Copilot ideas are reasons to look closely at a workflow. We start with a concrete process, suitable data and testable evaluation criteria, not a tool for its own sake.
Approvals, notifications, document workflows, administrative tasks and data transfers can be connected across Microsoft 365. We define triggers, responsibilities, permissions and failure paths, then build a bounded workflow and test it with realistic cases.
What we work towards: A documented workflow with approvals, error handling and clear operational ownership.
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Introducing Microsoft Copilot
We assess use cases, licensing and data access before rollout. SharePoint permissions and existing sharing need particular attention: Copilot is not a substitute for sound access control. A focused pilot combines technical introduction with user guidance and feedback.
What we work towards: An informed pilot decision and an agreed introduction plan including permission review and usage guidance.
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Custom AI integrations
Possible applications include enquiry classification, document analysis, knowledge assistants and internal agents. Existing systems can be connected through APIs and Microsoft Graph. Data sources, permitted actions and technical constraints are defined together in advance.
What we work towards: A bounded, testable use case with documented interfaces and controlled actions.
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Security, approvals & limitations
Least privilege, privacy, logging and auditability are part of the design. Sensitive actions require human approval. Error handling, stop mechanisms and tests account for incorrect responses, incomplete data and the technical limits of models and interfaces.
What we work towards: A transparent control framework with human review, not a guarantee of correct results or legal compliance.
AI output can be incorrect or incomplete. Suitability, privacy requirements, provider terms, operating costs and technical limitations are assessed per project. This does not constitute legal advice or a compliance guarantee.
Further automation ideas
Illustrative solution concepts, not project references or ready-to-book standard products. Suitability, privacy, technical limitations and integration are assessed for each project.
Use case — Telephony03
Call / 10:42
Your phone picks up —even when you can't.
The AI phone assistant answers calls, asks about the request and hands over a structured note whenever nobody can pick up. Illustrative solution concept: suitability and integration are assessed per project.
Fictitious example. The note is handed over to the agreed address.
Use case — Website04
Change your website,without a CMS.
Opening hours, texts or offers: simply change them in a WhatsApp chat or via Telegram. KERNWERK recognises the requested change. Review processes and approval permissions are individually configurable: you decide who may request, review and approve changes for publication.
Illustrative solution concept · Website by message
Before publication, the agreed review processes and approval permissions apply. Approval by an authorised person or direct publication — you set the rules. Only what was defined in advance is changed. Every change remains traceable.
From the current situation to a maintainable solution.
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Initial conversation & analysis
We clarify your goals, existing systems and immediate problems. I assess the agreed starting point and identify dependencies and unanswered questions.
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Design & priorities
We agree a practical approach, priorities, scope and responsibilities. Effort, access requirements and potential effects are discussed before implementation.
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Implementation
I make the agreed changes transparently and test them within the defined scope. Approvals, maintenance windows and fallback options are planned with you.
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Documentation & optional support
Configurations, decisions and outstanding items are documented and handed over. Recurring support can be agreed separately where useful.
Contact06
Modernise your Microsoft environment. Improve security. Automate processes.
Briefly describe your request. The initial consultation is free of charge and without obligation. Our services are available to business customers only — worldwide.